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Our Terms Shape How Your Account Works

When you open an account with hokidewi, you're agreeing to a clear set of rules that protect both you and the platform.

Account Setup & VerificationPayment & Withdrawal RulesAccount Security & Data
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hokidewi Our Terms Shape How Your Account Works
GET HELP WITH TERMS

How to Reach Us About Your Account Terms

If you have questions about how these terms apply to your account, or if you want to dispute something, our support team is here to help. We respond to inquiries through multiple channels and keep records of every conversation so you have proof of what was said. Your request for account closure, data access or changes to your settings will be processed within the timeframe our terms specify.

Team online

Live Chat Support

Available during peak hours to answer questions about your account terms, withdrawal rules and payment methods. Staff can clarify what applies to your region.

Email Support

Send formal requests for account data access, closure, or disputes to [email protected]. We acknowledge all requests within 24 hours and resolve most within 5 business days.

Account Settings Panel

View and update your contact details, payment methods and notification preferences directly in your account without contacting support. Changes take effect immediately.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

hokidewi handles your personal information — name, email, payment details — with encryption and restricted access.

Account Security

All accounts are protected by two-factor authentication (2FA) available in your settings. We log every login and withdrawal so you can spot unauthorized access instantly.

Data Encryption

Deposits, withdrawals and account updates are encrypted end-to-end using industry-standard TLS. Payment details are tokenized so we never store raw card or bank numbers.

Fraud Detection

We monitor all transactions in real-time for suspicious patterns. Unusual withdrawals are flagged for verification before processing to protect your balance.

Data Retention

Account records are kept for the duration of your membership plus three years for tax and legal compliance. After deletion request, personal data is purged within 30 days.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the site. You can manage cookie preferences in your browser at any time.

Access Your Data

Request a full copy of your account data, login history and transaction records anytime. Send your request to [email protected] and receive it within 10 business days.

Frequently Asked About Terms & Conditions

These questions cover the situations most account holders ask about — from account closure to payment disputes to how your data is used.

Yes. You can request account closure anytime through the Account Settings panel or by emailing [email protected]. We process closures within 48 hours and return any remaining balance to your registered payment method (DANA, OVO, GoPay or QRIS). Closed accounts cannot be reopened, but you can create a new one later.

Multiple accounts breach our terms. If we detect duplicates linked to the same person, email or payment method, both accounts will be suspended and any balances forfeited. This protects the platform from fraud and abuse. You're allowed only one active account per person.

After you request a withdrawal, we verify your identity and account status (usually within 2 hours). Once approved, funds move to your DANA, OVO, GoPay or QRIS account — most clear within 24 hours. Bank transfers via QRIS may take 1–2 business days depending on your bank.

Contact support with transaction details and a description of the dispute. We investigate all claims within 5 business days and respond via email. If your payment processor (your bank, DANA, OVO or GoPay) initiated the dispute, we'll provide them with account records and transaction proof to resolve it.

After closure, we retain your account records (name, email, transaction history) for three years to comply with tax and fraud-prevention rules. Personal identifiers like your phone number are deleted within 30 days of your request. You can ask support to accelerate deletion.

Your registered name and identity cannot be changed once verified — this protects against fraud. You can add or remove payment methods (DANA, OVO, GoPay, QRIS) in the Account Settings panel without contacting support. New methods are verified before use.

Violations — such as fraud, bonus abuse, using another person's identity, or multi-accounting — result in account suspension or permanent closure. Your balance may be forfeited. We'll notify you of the breach and offer an appeal window if you believe it was a mistake.

Related Pages

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