Reference

Legal Framework for Your hokidewi Account

When you open an account with us, you enter into an agreement governed by the terms of service on this page.

DANA, OVO, GoPay and QRIS verified transfersAccount data encrypted and retained according to policyWithdrawal identity verification on fileSupport available in English seven days a week
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hokidewi Legal Framework for Your hokidewi Account
REACH OUR TEAM

Legal and Account Support Channels

Team online

Live Chat

Open a conversation with our support team Monday to Sunday, 08:00 to 22:00 WIB. We handle account access questions, payment disputes, and legal enquiries in English directly from the help icon in your lobby.

Email Support

Send detailed queries about your account terms, data requests, or legal concerns to our support mailbox. We reply within 24 hours on business days with full answers to account-specific and policy questions.

Account Settings

Review your account information, payment method records, and consent log inside your profile settings. Update your contact details, view deposit and withdrawal history, and access your data export from the account panel.

HOW WE PROTECT YOU

Data Security and Account Safeguards

Account Data Encryption

Your personal information, payment details and login credentials are encrypted at rest and in transit using industry-standard protocols. We do not store credit card numbers; payment gateways like DANA, OVO, GoPay and QRIS handle that directly.

Withdrawal Verification

Before any withdrawal clears to your linked DANA, OVO, GoPay or QRIS account, we confirm your identity through file records you provided at signup. This protects your funds from unauthorized access and prevents account takeover.

Cookie and Tracking Consent

We use cookies to maintain your session and track your lobby behaviour for service improvement. You can review our full cookie policy in the footer; consent is recorded at login and can be withdrawn via account settings.

Data Retention Schedule

We keep your account data, transaction history and identity records for the duration of your account plus two years after closure, where required by local law. You may request earlier deletion where permitted by requesting it via live chat.

Access and Correction Rights

You have the right to request a copy of all personal data we hold on you, and to correct any inaccurate information. Submit data access requests via live chat or email; we provide your export within 14 days.

Account Closure and Data Deletion

Close your hokidewi account at any time from account settings. We retain your data according to our retention policy; you may request deletion where local law permits by contacting support in writing.

Your Rights, Data and Account Access

When you close your account, we stop processing new data. We retain your records for two years or until local law no longer requires it, whichever is shorter. You may request earlier deletion by submitting a formal request via email support with your account details and reason for deletion.

All withdrawals are verified against your identity file before release. The payment gateway checks your destination account holder name; if it matches your hokidewi profile, the transfer clears. We record the transaction ID and timestamp for your protection and dispute resolution.

Yes. Submit a data access request via live chat or email support with your account number and registered email. We compile your account information, transaction records and identity documents into a secure download file and send it within 14 days at no cost.

We use cookies to maintain your session, remember your language preference and track lobby behaviour for service improvement. You can disable non-essential cookies in your browser settings or manage preferences in our footer cookie banner on each page visit.

We do not store your card or bank details; payment gateways DANA, OVO, GoPay and QRIS handle that securely. We keep your transaction history and linked account records for your account duration plus two years after closure for audit and dispute purposes.

Deposits via DANA, OVO, GoPay and QRIS cannot be reversed once they reach your lobby balance. If you believe a deposit did not arrive, contact support within seven days with your transaction ID; we investigate and restore funds if an error is confirmed.

The complete terms of service, privacy policy and cookie policy are linked in the footer of every page on hokidewi. You can also request a printed copy via email support; we respond within two business days in English or Indonesian.

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