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How We Handle Your Privacy on hokidewi

When you open an account and deposit via DANA, OVO, GoPay or QRIS, your personal information stays secure with us.

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hokidewi How We Handle Your Privacy on hokidewi
REACH US ANYTIME

How to Contact Us About Your Privacy

Our support team is ready to answer privacy questions and help you exercise your data rights. Email us or use the live chat in your account lobby — we respond within one business day. For formal data requests (access, correction, deletion), contact our privacy officer directly so we can process your request within the timeframe local law requires.

Team online

Live Chat

Open the support bubble in your hokidewi lobby to ask about your data, verify account settings, or request a privacy document. Available during lobby hours.

Email Support

Send privacy questions to our support email. Include your account username and the specific information you're asking about. We'll reply within one business day.

Data Request Form

To access, correct or delete your personal data, fill out the form in Account Settings under Privacy & Security. Submit it and we'll process your request within 30 days.

SECURITY PRACTICES

How We Protect and Manage Your Information

hokidewi encrypts all data in transit using industry-standard SSL. Your account password is hashed and never visible to our team.

Data Encryption

All personal information and payment data between your device and hokidewi servers uses SSL 256-bit encryption. Your passwords are hashed on arrival and never stored in plain text.

Payment Tokenization

DANA, OVO, GoPay and QRIS credentials are never stored on our servers. We use payment tokens instead, so your wallet data stays with your provider, not with us.

Withdrawal Verification

Before any payout clears to your account, we verify your identity and cross-check against your deposit history. This protects both you and hokidewi from fraud.

Data Retention

Your account data stays active as long as you play. After closure, we keep records for six months for compliance, then securely delete them where local law permits.

Access Control

Only authorized hokidewi staff can view your personal information, and only when needed to process your requests or comply with law. We log all access for audit.

Privacy Updates

Changes to this policy appear in Account Settings 14 days before they take effect. You'll see a notification on login. Continued play means you accept the updated terms.

Your Data Rights and Privacy Choices

Players in Yogyakarta and across Indonesia ask us the same privacy questions. Below are the answers that matter most to your account and your rights.

Yes. Go to Account Settings, select Privacy & Security, and click 'Download My Data'. We'll compile your profile, deposit history, game sessions and account notes into a file you can download within 7 days. You can also request this by emailing our support team with your account username.

Your account data remains stored for six months after closure to help us detect fraud and settle any disputes. After six months, we securely delete your personal information, though transaction records may be kept where law requires. You can request earlier deletion where local law permits by contacting our privacy officer.

We share only what's necessary: payment processors (DANA, OVO, GoPay, QRIS) receive your payment details to process deposits; fraud-detection services scan transactions; and we comply with law enforcement requests where local law permits. We do not sell your data to marketers or unrelated companies.

Deposit and withdrawal records stay on your account for as long as you're active. After you close your account, we keep them for six months for compliance purposes, then securely delete them. You can request a copy of your transaction history anytime via Account Settings.

You can opt out of optional data collection (like marketing emails and gameplay analytics) in Account Settings under Privacy Preferences. However, we must collect your name, email, phone and payment details to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and comply with anti-fraud rules.

Go to Account Settings and update your profile directly. If you find an error in your deposit history, session records or personal details, email support with a description and your account username. We'll investigate and correct it within 10 business days where possible.

hokidewi uses SSL encryption, password hashing, and withdrawal verification to protect your account. We monitor for suspicious login attempts and lock your account if we detect unauthorised access. Set a strong password and enable two-factor verification in Account Settings for extra security.

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